Bet66 Privacy Policy – Your Data Protection & Privacy

Introduction

Welcome to the bet66 Privacy Policy. This document explains in detail how we, bet66, collect, use, store, disclose, and protect your personal information when you use our online gaming platform at bet66.ng. This policy is formulated in accordance with the latest international data protection standards and forms part of our commitment to ensuring a safe and transparent gaming experience for all players in Malaysia.

By registering an account or continuing to use the bet66 platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully so you fully understand your rights and how we handle your personal data. If you do not agree with any part of this policy, please stop using our platform and contact our support team to close your account.

Bet66 takes our responsibilities as a data controller seriously. We do not sell, rent, or lend your personal information to third parties for marketing purposes without your explicit consent. Every piece of data we collect has a clear and lawful purpose, and we only retain that information for as long as it is needed for that purpose.

1 Information We Collect

Bet66 collects various types of information from you to ensure the platform operates smoothly, complies with legal requirements, and delivers a personalised experience. This information falls into three main categories:

A) Information You Provide Directly

• Identity information: Full name, date of birth, gender, national identity card number (MyKad) or passport.
• Contact information: Email address, phone number, residential address.
• Financial information: Bank account number, account holder name, and e-wallet details for deposit and withdrawal purposes.
• KYC verification documents: Copies of identity documents, bank statements, utility bills, and other documents requested during the identity verification process.
• Support communication: Records of conversations with our customer support team via live chat or email.

B) Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type, screen resolution.
• Usage data: Pages visited, time spent on the platform, games played, bets placed, wins and losses.
• Session data: Login token, activity timestamps, IP-based geographic location.
• Cookie data: Session cookies, user preference cookies, analytics cookies — more details in Section 5.

C) Information from Third-Party Sources

• Identity verification data from registered KYC service providers.
• Transaction information from payment processors and partner banks.
• Fraud prevention data from security monitoring services.

2 How We Use Your Data

Every piece of information we collect is used for a lawful and specific purpose. bet66 does not use your data beyond what is stated in this policy. The following are the primary purposes for which your data is used:

3 Sharing Information with Third Parties

Bet66 does not sell or transfer your personal information to third parties for their own marketing purposes. However, to enable the platform to operate effectively and comply with legal requirements, we need to share certain data with the following parties under limited circumstances:

• Technology service providers: Cloud computing companies, infrastructure providers, and software vendors that assist us in operating the platform — subject to strict confidentiality agreements.
• Payment processors & financial institutions: To facilitate safe deposit and withdrawal transactions.
• KYC service providers: Approved identity verification companies for AML compliance and fraud prevention purposes.
• Game providers: Game software providers may receive limited technical data necessary to operate their games on our platform.
• Regulatory authorities & law enforcement: When required by law, court order, or directive from a competent authority.
• Fraud prevention services: A security monitoring platform designed to detect and prevent suspicious activity.

All third parties that receive your data are required to handle that information at a level of protection equivalent to the standards we apply. We periodically review data processing agreements with all our partners to ensure ongoing compliance.

4 Data Security

The security of your personal information is the absolute priority of bet66. We implement multiple layers of comprehensive technical and organisational controls to protect your data from unauthorised access, disclosure, alteration, or destruction.

• Data encryption in transit: All communications between your browser and our servers are secured by TLS 1.3 protocol with AES-256 encryption. The HTTPS lock icon is visible on every page of our platform.
• Data-at-rest encryption: Sensitive information such as financial details and KYC documents is encrypted using AES-256 encryption across all storage layers.
• Role-based access control: Only staff who require access to your data to perform their duties are permitted to do so, and all access is logged for audit purposes.
• Real-time threat monitoring: An intrusion detection system (IDS) and intrusion prevention system (IPS) operate 24/7 to identify and block suspicious activity.
• Two-factor authentication (2FA): Available and strongly recommended for all player accounts as an additional layer of security.
• Periodic security audits: Penetration testing and independent security audits are conducted periodically by accredited third-party cybersecurity firms.
• Incident response plan: We have dedicated procedures to handle data breaches promptly, including notifying affected users within the timeframe required by law.

5 Cookies & Tracking Technologies

Bet66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies — especially essential cookies — may affect platform functionality and your gaming experience. Essential cookies do not require consent as they are necessary for basic platform operations.

6 Data Storage & Transfer

Your personal data is stored on secure servers located in data centres that comply with international security standards. bet66 retains your information for as long as your account remains active and for the required period following account closure to meet legal obligations, resolve disputes, and enforce our agreements.

• Active account data: Retained for the duration of the active account period plus 7 years for regulatory compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with international AML legal requirements.
• KYC documents: Retained for 5 years following account closure or the end of the business relationship.
• Support communication log: Retained for 2 years for quality control and dispute resolution purposes.
• Anonymised analytics data: May be retained indefinitely as it contains no personally identifiable information.

In the context of global operations, your data may be transferred to other countries with different data protection laws. In all such cases, bet66 ensures that transfers are safeguarded by appropriate protection mechanisms, including standard data processing agreements incorporating clauses equivalent to stringent international standards.

7 Your Rights

As the owner of your personal data, you have certain rights protected under applicable data protection laws. bet66 is committed to facilitating the exercise of these rights in an accurate and efficient manner:

To exercise any of the above rights, please contact our customer support team via live chat in your account or our support email. We will verify your identity before processing any request and will respond within 30 business days. In complex cases, this period may be extended to 60 days with advance notice to you.

8 Children's Privacy

The bet66 platform is strictly for individuals aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18. Our registration process requires age verification, and our KYC process is designed to detect and prevent underage sign-ups.

If we discover that personal information of an underage individual has been collected without our knowledge, we will immediately take the following steps: close the account in question, delete all associated data, refund any remaining balance, and report the incident to the relevant authorities if required.

Parents and guardians who believe their child may have registered on our platform are requested to contact us immediately so that appropriate action can be taken without delay.

9 Third-Party Links & Services

The bet66 platform may contain information about third-party services such as game providers and payment processors. Please note that when you interact directly with a game provider's or payment processor's systems, you are also subject to their respective privacy policies.

Bet66 is not responsible for the privacy practices or content of third-party platforms. We encourage you to read the privacy policy of every third-party service you use alongside our platform. Our selection of service partners is carried out carefully to ensure they meet high data protection standards, but we have no direct control over their practices.

10 Privacy Policy Amendments

Bet66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. When significant changes are made, we will notify you through:

• Prominent notice on our platform's home page.
• Email notification to the address registered in your account (for significant changes).
• Update the "Effective Date" at the top of this page.

Your continued use of the bet66 platform after an updated Privacy Policy is published constitutes your acceptance of the updated version. We encourage you to review this page periodically so you always know how we protect your information. If you have any questions, our Malaysian-speaking support team is ready to assist you every day of the year.